At Doggies World, we take great pride in crafting customized and personalized items that meet the unique preferences of our customers. We understand that sometimes things don’t go as planned, and we are here to help. Below is our detailed policy regarding refunds and returns.

Customized and Personalized Items

No Returns on Personalized Items

Due to the nature of customized and personalized items, we do not accept returns unless the item meets one of the following criteria:

1. Item is Damaged: If your personalized item arrives damaged, we will gladly accept a return.
2. Incorrect Customization: If we made an error and your item does not match the specifications you provided, you are eligible for a return.

Return Conditions for Customized Items
To be eligible for a return, the item must:

• Be unused.
• Be in the same condition that you received it.

Non-Personalized Items

Return Policy for Non-Personalized Items
For items that are not personalized, we offer a more flexible return policy. You may return the item within 15 days of receipt under the following conditions:

• The item must be unused.
• The item must be in the same condition that you received it.

Return Process

1. Contact Us: Before sending any items back, please contact our customer service team at admin@doggiesworld.co.uk to initiate the return process.
2. Prepare Your Return: Ensure that your item is unused and in its original condition. Include any original packaging and documentation.
3. Ship the Item: Send the item back to us using a trackable shipping method to ensure it arrives safely.

Refunds

Once we receive your returned item, our team will inspect it to confirm it meets the return conditions. Upon approval, we will process your refund. Refunds are issued promptly and will be credited back to your original method of payment.

Contact Us

If you have any questions about our refund and returns policy, or if you need assistance with a return, please don’t hesitate to reach out to our customer service team at admin@doggiesworld. We are here to help and ensure your satisfaction with our products.

Thank you for choosing DoggiesWorld. We appreciate your business and are committed to providing you with high-quality, personalized items that you will love.

This policy ensures that we can maintain the highest standards of quality and satisfaction for our customers. We appreciate your understanding and cooperation.

For any further queries or concerns, please contact us on 077 4621 4956